Payment information – we ask for a deposit of 25% of the price of your holiday, and the balance is payable six weeks before your holiday.  If you book less than six weeks before your arrival, then payment is due in full on booking.  We can accept payment by bank transfer or by credit or debit card (there is no charge for card payments).  We will email you to remind you when the balance is due, and at the same time will confirm arrival instructions etc.



Cancellation by You

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on

  1. a) the date the booking was made
  2. b) when the cancellation is made and
  3. c) the reason for the cancellation


Bookings placed from 09 January 2021 will be treated based of the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property, as follows:


National Lockdown – In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.


Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund.  Please note that this applies only to the address given on the booking by the lead booker, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.


Your inability (or the inability of any, some or all of your intended occupants) or disinclination to travel to and stay at your hired Property for any reason.  This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.


Travel Insurance

It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.  We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com.  We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers.






All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our costs and third party costs related to the cancellation and remarketing (these costs include our admin costs,  re-marketing costs, bank fees, accounting fees and agency fees or commission payments).

A cancellation charge will be made based on the number of days notification of cancellation given by the person making the booking to The Green, and whether the property is re-let for the period of the cancelled stay. The Green will apply the scale shown in the table below to determine the amount of the refund payable to you.  If the property is not re-let, this will be a percentage of the total cost of the holiday.  If the property is re-let, the amount refunded will be the rebooking value (which may be less than you paid) less the non-refundable administration fee of £75. For the purposes of this Condition, the total cost of the holiday shall include any extra items ordered by the Holidaymaker.

Part Cancellations – If any person(s) in your party needs to cancel, this will not affect the total cost of your booking.  In addition, no refunds are payable in the event that you cut short your stay.

Refunds for cancellations more than 6 weeks out will be made within 3 working days of the date of cancellation, which must be in writing (by email).  Refunds for cancellations made less than 6 weeks out will be made within 3 working days of the earlier of the rebooking date, or the start date of the holiday (as the refund amount will depend on the rebooking value).

Time from Cancellation to Arrival Property not rebooked Property rebooked
  We Refund to you We Refund to you
> 6 weeks Deposit less £75 Deposit less £75
36-42 days 60% of total cost Rebooking value less £75
29-35 days 50% of total cost Rebooking value less £75
22-28 days 40% of total cost Rebooking value less £75
15-21 days 30% of total cost Rebooking value less £75
8-14 days 20% of total cost Rebooking value less £75
0-7 days 10% of total cost Rebooking value less £75


Cancellation by Us

If we (The Green) have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full.

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or contractors; and

(i) interruption or failure of utility service, and the period of closure covers you booking

Right to refuse

We reserve the right to refuse any booking and, in exceptional circumstances, to cancel or alter arrangements made for you. If we should need to cancel the booking due to circumstances beyond our control we will refund all monies paid by you in full.

Arrival and Departure

Accommodation will be available to you from 3.00pm on the arrival day. We will do our best to meet you on arrival. If this is not possible, alternative arrangements will be communicated to you prior to your arrival. We will call in to see you when you have had the opportunity to settle in. The accommodation must be vacated by 10.00am on the day of departure in order that cleaning can take place in preparation the next guest.


We ask all guests to park in the main car park other than for drop off.

Guest obligations

  • Smoking or vaping is not permitted inside the cottage or in the doorways under any circumstances.
  • Please report any damage as soon as it happens to enable us to replace or repair the item.
  • We realise that accidents happen but, apart from incidental breakages such as glasses, any breakage, loss or damage must be paid for before departure.
  • All damage caused by dogs is chargeable. See Pet policy below
  • The accommodation must be left as you found it in a clean and tidy condition.
  • The accommodation is let under a ‘licence to occupy’. This means that the guest undertakes to permit us reasonable access to the property which we will endeavour to do only if essential and convenient to you.
  • The accommodation is for the sole use of guests listed on the booking form.
  • Due to fire risk, candles and nightlights are prohibited on the premises.
  • If, in the opinion of the owners of The Green any guest is not suitable to remain on the premises because of unreasonable behaviour or damage, the guest may be asked to leave the accommodation and no refund will be due.


The owners of The Green are not responsible for the loss of any valuables left in or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.


Guests must accept responsibility for their own and their children’s safety inside the property and when outside, including the surrounding fields and woodland area. 


Guests agree not to engage in any unlawful activity when accessing the internet available on the premises and to abide by the terms of use provided in the information booklet on the premises.

Data collection

We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. However, we may contact you from time to time by post or e-mail in respect of The Green By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you inform us otherwise by emailing relax@thegreencornwall.co.uk


We try to take every care to prepare our accommodation to a high standard. If a problem arises, please let us know immediately so that we can assist you.


We accept one well-behaved dog provided that it is not permitted on any furniture or in the bedrooms (unless a service dog).  If you wish to bring a second dog or a dog under the age of two please contact us before making a reservation. The garden is not fenced. It is your responsibility to ensure that your pet is kept under control at all times. Dogs can be exercised in the field in front of the car park but must be supervised. Dogs should be kept on the lead at all other times and must not be allowed to roam. 

Privacy Notice

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