1. Bookings
    The availability page on our website gives an indication of the current booking position but is not a guarantee of availability. When you submit a booking via our online reservation system an automatically generated booking summary will be sent to you by email. This does not form a contract between us. A contract only arises when you receive a further email direct from us confirming your booking.
  1. Deposit
    A booking for a holiday becomes firm when we receive full details of all occupants and a deposit of 25% of the holiday price. Until that time your reservation is provisional. Remittances must be made in pounds sterling. The deposit will be returned if the booking is not accepted.

 

  1. Final Payment
    The full balance of the total holiday cost is payable no later than 42 days before your holiday commences. If the full balance is not paid on time we reserve the right to cancel the booking, in which case the deposit will be forfeited.

 

  1. Cancellation by you

If you change your mind and would like to cancel your booking, please contact us in writing as soon as possible. Please note that any refund given to you when cancelling your reservation may be subject to deductions, as set out in these terms.

  • If there are fewer than [90 days] before the start of your stay, any refund we give you will be subject to:
    • any costs we have incurred in administering your booking or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.); and
    • our ability to find an alternative booking. If we are unable to find an alternative booking for the period of your stay, we will not offer you a refund. If we are able to find an alternative booking for the period of your stay, you will be entitled to a refund equal to the lesser of:
    • the full cost of your booking, less our administrative charges described above; or the fee paid by the alternative booking for the accommodation, less our administrative charges described above, and any refund under this clause will be made.

 

  • If there are more than [90 days] before the start of your stay, we will offer you a full refund on cancellation, subject to any costs we have incurred in administering your booking or making specific arrangements requested in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within [14 days] of written confirmation of your cancellation.

 

  • We will not refund any booking fees paid in the event of your cancellation for a Force Majeure Event (please see definition below). It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.

 

  1. Cancellation by us
    • If The Green’s performance is hindered or prevented by a Force Majeure Event (please see definition below), The Green may, at its sole discretion, offer you:
      • a full refund; or
      • alternative holiday dates; or
      • such other remedy as The Green considers appropriate with regard to the circumstances.

 

  • In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:
    • acts of God, flood, drought, earthquake or other natural disaster;
    • epidemic or pandemic;
    • terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
    • nuclear, chemical or biological contamination or sonic boom
    • any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
    • collapse of buildings, fire, explosion or accident;
    • any labour or trade dispute, strikes, industrial action or lockouts;
    • non-performance by suppliers or subcontractors; and
    • interruption or failure of utility service.

 

  1. Exclusions

No refund will be paid under any circumstances if you cancel your holiday on the commencement day of your holiday or the day before.

No refund will be paid for losses, damages, costs or expenses resulting from acts of war and terrorism, civil war, invasion of foreign enemies, war-like activities, rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power, acts of terrorism committed for political, religious, ideological or similar purposes, nuclear reaction, radioactivity and radio-active contamination.

  1. Right to refuse

We reserve the right to refuse any booking and, in exceptional circumstances, to cancel or alter arrangements made for you. If we should need to cancel the booking due to circumstances beyond our control we will refund all monies paid by you in full.

  1. Arrival and Departure

Accommodation will be available to you from 3.00pm on the arrival day unless we advise an earlier time beforehand. We will do our best to meet you on arrival. If this is not possible, alternative arrangements will be communicated to you prior to your arrival. We will call in to see you when you have had the opportunity to settle in. The accommodation must be vacated by 10.00am on the day of departure in order that cleaning can take place in preparation the next guest.

  1. Parking

We ask all guests to park in the main car park other than for drop off.

 

  1. Guest obligations
    • Smoking or vaping is not permitted inside the cottage or in the doorways under any circumstances.
    • Please report any damage as soon as it happens to enable us to replace or repair the item.
    • We realise that accidents happen but, apart from incidental breakages such as glasses, any breakage, loss or damage must be paid for before departure.
    • All damage caused by dogs is chargeable. See Pet policy below 17.
    • The accommodation must be left as you found it in a clean and tidy condition.
    • The accommodation is let under a ‘licence to occupy’. This means that the guest undertakes to permit us reasonable access to the property which we will endeavour to do only if essential and convenient to you.
    • The accommodation is for the sole use of guests listed on the booking form.
    • Due to fire risk, candles and nightlights are prohibited on the premises.
    • If, in the opinion of the owners of The Green any guest is not suitable to remain on the premises because of unreasonable behaviour or damage, the guest may be asked to leave the accommodation and no refund will be due.
  1. Liability
    The owners of The Green are not responsible for the loss of any valuables left in or around the premises and are not liable for any damage, expense, accident, injury or inconvenience whether to person or property which may be sustained in or around the property.
  2. Safety
    Guests must accept responsibility for their own and their children’s safety inside the property and when outside, including the surrounding fields and woodland area. 
  3. Wi-Fi
    Guests agree not to engage in any unlawful activity when accessing the internet available on the premises and to abide by the terms of use provided in the information booklet on the premises.
  4. Data collection
    We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. However, we may contact you from time to time by post or e-mail in respect of The Green By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you inform us otherwise by emailing relax@thegreencornwall.co.uk
  5. Complaints
    We try to take every care to prepare our accommodation to a high standard. If a problem arises, please let us know immediately so that we can assist you.
  6. Two person discount
    A two person discount only applies if a maximum of two people are resident in the property at all times during your stay and that a maximum of two bedrooms and two bathrooms are used throughout the stay.
  7. Pets
    We accept one well-behaved dog provided that it is not permitted on any furniture or in the bedrooms (unless a service dog).  If you wish to bring a second dog or a dog under the age of two please contact us before making a reservation. 
The garden is not fenced. It is your responsibility to ensure that your pet is kept under control at all times. Dogs can be exercised in the field in front of the car park but must be supervised. Dogs should be kept on the lead at all other times and must not be allowed to roam. 
  8. Privacy Notice
    The Green is a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you might like. You may unsubscribe from this service at any time as detailed in our Privacy & Cookie Policy.